Frequently Asked Questions:

Q1: DO I NEED A PRESCRIPTION?
Q2: ARE THERE OTHER HIDDEN FEES?
Q3: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
Q4: ARE GENERIC DRUGS SAFE?
Q5: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
Q6: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
Q7: WHERE ARE MY MEDICATIONS COMING FROM?
Q8: HOW LONG IS DELIVERY TIME?
Q9: WHY ARE MEDICATIONS CHEAP IN CANADA?
Q10: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
Q11: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE SAME MANUFACTURERS AS IN THE UNITED STATES?
Q12: IS THIS LEGAL?
Q13: DO YOU DEAL WITH INSURANCE COMPANIES?
Q14: HOW CAN I PAY FOR MY ORDER?
Q15: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE FILLED?

ANSWERS


Q1: DO I NEED A PRESCRIPTION?
A: Yes. Just like your local pharmacy,the pharmacist requires a valid prescription written by a licensed physician, in order for to dispense your prescription medications. When ordering, please fax a copy of your medical practitioner's prescription. All prescription medications are clearly marked by a physician's signature. Over-the-counter products do not require a prescription .

>>Back to Questions

Q2: ARE THERE OTHER HIDDEN FEES?
A: There are no hidden charges or membership fees. The only cost you pay is the price of your medication(s).

>>Back to Questions

Q3: WHO ARE THE MANUFACTURES OF GENERIC DRUGS?
A: Apotex Inc., Novopharm Limited, Cobalt Pharmaceuticals Inc. and Rhoxalpharma are some of the manufactures of generic drugs.
>>Back to Questions

Q4: ARE GENERIC DRUGS SAFE?
A: Yes! Generic drugs are just as safe and effective as brand name products are. Generic drugs available in Canada go through the same regulatory and approval process brand name and generic drugs in the United States do.

>>Back to Questions

Q5: WHAT IS THE DIFFERENCE BETWEEN BRAND AND GENERIC DRUGS?
A: Brand and generic drugs are chemically and therapeutically the same. They have the same chemical ingredients and work in the same way as brand name drugs. Generic drugs are low-cost versions of brand name drugs that are produced by several manufactures once the patents expire on brand name versions. The biggest difference between generic and brand drugs is the price.

>>Back to Questions

Q6: CAN I RETURN MY MEDICATION IF I NO LONGER NEED THEM?
A: Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved once a prescription and non-prescription products have been dispensed it cannot be returned for any reason.
Under the pharmaceutical law prescription drugs are not returnable. All sales are final. The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1) So before ordering (completing your order) please consult with your physician regarding your medication.

>>Back to Questions

Q7: WHERE ARE MY MEDICATIONS COMING FROM, AND WHY DO YOUR MEDICATIONS COME FROM OTHER COUNTRIES?
A: All medications are dispensed by licensed pharmacies that meet the highest standards of safety and service. Internationally, manufacturers may have different names for the same medications that are dispensed in the US due to trade laws. However, the active chemical ingredients and therapeutic actions of the medications are exactly the same. The only real difference is that the packaging may be slightly changed due to the various trade names.

>>Back to Questions

Q8: HOW LONG IS DELIVERY TIME?
A: For all orders the delivery time is 16 to 20 business days.

>>Back to Questions

Q9: WHY ARE MEDICATIONS CHEAP IN CANADA?
A: The Canadian government regulates the cost of prescription drugs, keeping prices low. The Canadian government also allows generic drug companies to manufacture generic equivalents a lot sooner than in the US. The Canadian Dollar is weak in comparison to the UK Pound, the Euro and the US Dollar.

>>Back to Questions

Q10: WHY CAN'T I ORDER MORE THAN A THREE MONTH SUPPLY?
A: FDA guidelines only allow for a three month supply to be dispensed for personal use at one time. Exceptions to this 3 month guideline are made when package size(s) dictate that you receive a different amount of supply. This is to ensure that your medication is dispensed safely in accordance with original manufacturer package size(s).

>>Back to Questions
Q11: ARE THE MEDICATIONS/PRODUCTS OF THE SAME QUALITY AND FROM THE SAME MANUFACTURERS AS IN THE UNITED STATES?
A: : Canada has exceptionally high standards, a rigorous approval system and very strict requirements for the manufacturing and sale of brand and generic medications. Many of the drugs sold in Canada are the same as those sold in the United States; manufacturers may use a different name for the exact same drug. In some cases the drug may even look different but it is the same drug with the same active ingredient.

>>Back to Questions

Q12: IS THIS LEGAL?
A: According to the FDA, residents of United States are allowed to import three months of personal prescription medication. Occasionally,the FDA intercepts packages, due to the stress and harassment they experience from some drug companies.

>>Back to Questions

Q13: DO YOU DEAL WITH INSURANCE COMPANIES?
A: Unfortunately no. Since the pharmacies are located in Canada they cannot accept foreign insurance. You are provide a detailed invoice in the package which may be acceptable by your insurance company.

>>Back to Questions

Q14: HOW CAN I PAY FOR MY ORDER?
A: Canadian pharmacies accept Visa and MasterCard. They also may accept certified checks and money orders, however, these must clear your bank before the medication will be shipped, thus delaying the arrival of your order. They do not accept other credit cards or any other form of payment.

>>Back to Questions

Q15: ARE THERE ANY LIMITS ON THE TYPE OF PRESCRIPTIONS I CAN HAVE FILLED?
A: Canadian pharmacies legally cannot ship narcotics or controlled drugs and benzodiazepine medications across the border. They will not fill any habituating prescriptions.

>>Back to Questions

The following are links to learn more about generic drug and manufactures.

http://www.fda.gov/cder/consumerinfo/
http://my.webmd.com/content/article/61/67575.htm

HONESTe Online Member Seal Click to verify - Before you buy!